So i've been in my apartment for 6 months now... And I was expecting Comcast to end their "6 months promo" price for my internet access... They didn't forget to update the rate...
However, they did forget to tell me when I subscribed how much I'd be paying...
If you go on the website, and click on "High Speed Internet" they will take you to a page that makes you believe that you will pay the 6 months promo rate of 33 dollars, after which the rate will to go 42.95.
That's what I remembered I would be paying eventually when I subscribed 6 months ago. However, this is completely misleading.
In reality, the intro price and the $42 roll to rate are only available to people who already have Comcast Cable with their high speed internet. (Both TV and Internet). The actual price that you are paying if you don't have cable is $58.
They fail to mention this clearly anywhere... and, there is NO WHERE on the website where you can find the rate without Cable. NO WHERE. Even if you go through registration, they will only mention the $33 rate, and never mention the $58 rate.
There is no way to actually find out online how much you will eventually pay past those 6 first months...
So I called Comcast to complain and ask for that $42 rate I was entitled to. The first person I got was rude and told me that it was written in clear and publicly available... in the "terms and conditions page".
Well, when she says in clear, and publicly available, she means it says "call for additional rules on restrictions".
In fact, if you call, they will tell you the actual price (I still have to verify that though...), and that this promo is only available with a TV Bundle... but you can't find it anywhere online... It's still "public" however... Jackasses!
I confronted her to the extreme absurdity of this practice, but all she could reply was that the rules were here, and that calling to get the info still meant that the information was public... gees...
So according to her, the website is not lying... it's, as some Republicans would say about McCain's lies, "stretching the truth" or "not passing the 100% truth test". (Who comes up with this shit by the way?)
I so hate people...
I finally called again to get another dude and tried to make him and his supervisor admit that this is borderline scam, and that this was a completely unfair business practice... He agreed to credit half an hour of Citabria ($50) to my account.
I'll try to call again sometime and ask for just High Speed Internet only and see how the "representative" behaves, and if there is anyway to extract the actual post 6 months rate...
At the end of the call, something funny happened... the manager told me he would tell his hierarchy that the website was misleading about that particular issue. Clicking on HighSpeedInternet only, and not a bundle page, should present the $58 rate and not a cable bundle rate of 42 bucks.
This made me laugh, and I couldn't resist telling him how idealistic he was... Like this misleading part was not completely intentional, come on dude :) What company do you think you work for?